• A Blog from Motorola Mobility Home

    On broadband: video, voice, data, wireless and more!

    Click here

  • Enter your email address to follow this blog and receive notifications of new posts by email.

  • 2011 SCTE Show

    See what Motorola announced at the 2011 SCTE Show!

    Click here
  • Feed

  • Categories

  • Archives

  • YouTube

Global Village Telecom Launches Motorola EDGE Manager

Motorola Mobility announced today that Global Village Telecom (GVT), a Brazilian telecommunications provider, has selected Motorola’s EDGE Manager, part of Motorola’s EDGE Service Assurance software portfolio, to provide remote management and whole home service assurance to its high-speed internet customers. 

In addition to proactive monitoring and automated preventive maintenance updates of deployed customer gateways or other equipment, help desk agents will now also be able remotely access and support customer home networks real-time while the customer is on the phone, greatly speeding up the diagnostic process, shortening the support call and in many cases avoiding the need to dispatch a technician to the customer location. This will result in more satisfied customers and also in operational support cost savings for GVT. Customers can now manage their entire home network from a single platform while also allowing greater troubleshooting capabilities for a simplified, comprehensive converged media experience.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: