noHold has teamed up with Motorola to develop the Motorola Modem Virtual Assistant which is available to Comcast subscribers now. Motorola’s Modem Virtual Assistant reduces the calls at the service center and improves the consumer’s experience by providing quick and efficient answers to commonly recurring problems. As first choice of contact for support, the Motorola Modem Virtual Assistant is a web-based application that works like a live chat. Its unique ability to interact in a diagnostic, conversational mode distinguishes it from search engines and chat-bots which simply respond to keywords. Instead, it works like instant messaging where customers type a question or statement, and after only a few clicks or keystrokes, the system provides specific answers
Today, the Motorola Modem Virtual Assistant can be used through the AskComcast Virtual Assistant at Comcast.com which is made possible through Confederated Knowledge(CK). CK is a patented feature that allows one Virtual Assistant to leverage the knowledge of other Virtual Assistants.
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